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 FAQs

Member

  • Login

I cannot remember my user name. How can I recover?

Click 'Forgot Username' from the login page and enter your email address*. Your Username will be emailed to the email address used for enrollment.
*You may be asked to enter your World Fuel Rewards member number if there are multiple usernames associated to the email address provided.

I cannot remember my password. How can I recover?

Click 'Forgot Password' from the login page and enter your email address*. You will be sent a temporary password to the email address used for enrollment. Upon login, you may create a new password.
*If there are multiple accounts associated to the email address provided, you will be asked to enter your username or World Fuel Rewards member number as an additional filter in identifying which password to reset.

How can I change my password?

On your member dashboard page, click the My Account Settings button in the Quick Links section. When the My Account page loads, click the yellow edit button in the Login Information section and create a new password by completing the Current Password, New Password, and Confirm New Password fields and click the save button.
  • Communication

I want to change the types of World Fuel Rewards communications I receive. How can I edit my email preferences?

On your member dashboard page, click the My Account Settings button in the Quick Links section. When the My Account page loads, click the yellow edit button in the Email Preferences section and check/uncheck the email communication categories you wish to receive communications for, and click the Save button when finished.

How do I change my contact information like address, phone or email?

On your member dashboard page, click the My Account Settings button in the Quick Links section. When the My Account page loads, click the yellow edit button in the Contact Information section and edit/add information for all required fields and click the Save button when finished.
  • Earning Points

Do World Fuel Rewards points expire?

Points expire after 24 months from the a) date of issuance for points awarded to your account by a Participating Location, or b) the transaction date for AVCARD by World Fuel, World Fuel Contract or World Fuel Trip Support points.

I have an account but I'm not earning points, Why?

If you are a member of a Corporate Account, and earning points for World Fuel Services transactions, please contact your company's World Fuel Rewards Administrator to confirm your registration and determine your point allocation percentage.

Where can I view my point activity?

Points may be viewed in two ways:
  1. Choose 'Activity' from the left sidebar on your dashboard for the most recent listing of points. Activity is updated every 24 hours.
  2. For historical activity, choose 'Statements' from the left sidebar. Select the year and month you would like to view or download.

Are there any special promotions where I can earn additional points?

Choose 'Bonus Offers' from the left sidebar on your dashboard to see the current bonus offerings from World Fuel Services and Participating Locations.

Where can I find a list of Participating Locations?

Click 'Participating Locations' from the left sidebar for a list of all Participating Locations including global FBOs and vendors in the Business & General Aviation industry. The listing can be filtered, downloaded or printed. You can also simply search for your favorite locations.

How do I earn points from Participating Locations?

Present your World Fuel Rewards Card or simply provide your World Fuel Rewards member number at any of our Participating locations to earn awards even faster, and be sure to mention any promotions you viewed online or via email.

I do not see my recent purchases in my recent activity. Where are my points?

Points will be calculated daily and in most instances will reflect in your World Fuel Rewards account the following day. Some points may take longer to post to your account. If you do not see your points reflected the following day, please check back after 72 hours before contacting the program headquarters. If points are missing, please contact us at info@worldfuelrewards.com and we will be happy to research your account.
  • Account Management

I want to add a member to my Corporate Account. How do I do this?

The Administrator of the company (the primary corporate account holder) may add members, delete members, join existing individual members to the account, or change the point allocation percentage. To access these features, log in as the primary account holder and click the 'Manage Account' link from the left sidebar or from the Quick Links section of your member dashboard.

To add a member to your account, click the Add Member button on the Manage Account page, complete the required fields of the Add Member form and click Save. The new member will receive an email to confirm their registration to the account and you will be prompted to set the new member's point allocation percentage.

I want to remove a member from my Corporate Account. How do I do this?

The Administrator of the company (the primary corporate account holder) may add members, delete members, join existing individual members to the account, or change the point allocation percentage. To access these features, log in as the primary account holder and click the 'Manage Account' link from the left sidebar or from the Quick Links section of your member dashboard.

To remove a member from your corporate account, click the trash can icon for the member you wish to remove from your account and select the reason for removing the member. Removing a member will change their account type to an individual account and send an email notification to the member notifying them of their account status change. Once you have confirmed their denial reason you will be prompted to update your allocation percentage for remaining members in your account.

I want to join an existing member to my Corporate Account. How do I do this?

The Administrator of the company (the primary corporate account holder) may add members, delete members, join existing individual members to the account, or change the point allocation percentage. To access these features, log in as the primary account holder and click the 'Manage Account' link from the left sidebar or from the Quick Links section of your member dashboard.

To join an existing member to your corporate account, click the Join Member button on the Manage Account page and enter the World Fuel Rewards member number, username, or email address of the member you wish to join to your account and click the Search button. The matching result will display for you to confirm. Once you have reviewed the member information, click the Add button. You will be prompted to update the point allocation percentage for the members in your account, and the member joined will receive a confirmation email.

I want to change the point allocation percentage for one of my Corporate Account members. How do I do this?

The Administrator of the company (the primary corporate account holder) may add members, delete members, join existing individual members to the account, or change the point allocation percentage. To access these features, log in as the primary account holder and click the 'Manage Account' link from the left sidebar or from the Quick Links section of your member dashboard.

To edit the point allocation percentage for existing member in your corporate account, click the Change Allocation button on the Manage Account page. The Distribution options will appear for selection. You may choose to evenly distribute point across all members and the corporate entity itself, or to set a custom distribution between members and the corporate account entity. The total percentage across all members must equal 100%. Once you have changed the distribution settings to your liking, you must click the Save button to finalize the changes.

  • Reward Redemption

I never received my reward. Who can help?

Please contact the program headquarters at info@worldfuelrewards.com.

Can a reward be canceled or replaced?

After redemption, rewards may not be exchanged, cancelled or replaced. Please read all terms and conditions carefully before making a reward selection.

I want to donate to a local charity. Can I do that?

Yes. If the charity you wish to donate your points to is not listed in the Charity dropdown, please select the 'Other' option and enter the Charity address when you submit your charitable donation redemption and we will send your donation in your name.

Do my rewards expire?

Please check the terms and conditions with the providing merchant prior to redemptions.

Participating Location

  • Login

I cannot remember my user name. How can I recover?

Click 'Forgot Username' from the login page and enter your email address*. Your Username will be emailed to the email address used for enrollment.
*You may be asked to enter your World Fuel Rewards member number if there are multiple usernames associated to the email address provided.

I cannot remember my password. How can I recover?

Click 'Forgot Password' from the login page and enter your email address*. You will be sent a temporary password to the email address used for enrollment. Upon login, you may create a new password.
*If there are multiple accounts associated to the email address provided, you will be asked to enter your username or World Fuel Rewards member number as an additional filter in identifying which password to reset.

How can I change my password?

Toggle to your member dashboard view by clicking on your name in the top right corner next to the settings cogwheel icon and clicking the'Switch to Member' option.

On your member dashboard page, click the My Account Settings button in the Quick Links section. When the My Account page loads, click the yellow edit button in the Login Information section and create a new password by completing the Current Password, New Password, and Confirm New Password fields and click the save button.

  • Communication

I want to change the types of World Fuel Rewards communications I receive. How can I edit my email preferences?

Toggle to your member dashboard view by clicking on your name in the top right corner next to the settings cogwheel icon and clicking the 'Switch to Member' option.

On your member dashboard page, click the My Account Settings button in the Quick Links section. When the My Account page loads, click the yellow edit button in the Email Preferences section and check/uncheck the email communication categories you wish to receive communications for, and click the Save button when finished.

  • Profile

How do I change my personal contact information like address, phone or email?

Toggle to your member dashboard view by clicking on your name in the top right corner next to the settings cogwheel icon and clicking the 'Switch to Member' option.

On your member dashboard page, click the My Account Settings button in the Quick Links section. When the My Account page loads, click the yellow edit button in the Contact Information section and edit/add information for all required fields and click the Save button when finished.

  • Participating Location Details

How do I change the Participating Location contact information or account details?

Participating Location Administrators can click the My Account Settings button from the Quick Links section of their Participating Location dashboard to view and edit the Participating Location company details. Once the My Account page loads, click the yellow edit button in the Company Information section, edit the location details and click the Save button to finalize your changes.

How can a Participating Location edit payment details?

Participating Location Administrators can click the My Account Settings button from the Quick Links section of their Participating Location dashboard to view and edit the Participating Location company details. Once the My Account page loads, locate the Payment Information section.

To add a new payment option, click the Add Credit Card or Add Bank Account* links and enter the required information. Adding a new payment option will change your primary method of payment to the payment type you are adding.

To change your primary payment method, you must have more than one payment type listed. View your payment options and click the Make Primary link for the payment option you wish to change to your primary method of payment and confirm the change by clicking the Confirm button in the pop up window.

To remove a payment option, click the Delete button next to the payment option you wish to remove. You must have at least one payment option listed in the Payment Information section.

*Bank payments are only eligible for U.S. Participating Locations at this time.

Can I customize the message members see after visiting my location?

Yes. Members who opt-in to receive emails & notifications for point deposits will receive an email from your location. The default message can be changed and personalized for your customers.

As a Participating Location Administrator, click the My Account Settings button from the Quick Links section of the Participating Location dashboard to view and edit the Participating Location company details. Once the My Account page loads, click the yellow edit button in the Company Information section, edit the 'Point Confirmation Message', and click the Save button. Comments can also be added when awarding bonus points and will be displayed in the point details records of member's Activity pages.

  • Points & Promotions

Where can I find a list of all awarded points by my Participating Location?

Awarded points may be viewed in two ways when you are logged into your Participating Location dashboard:

  1. Choose 'Activity' from the left sidebar of your dashboard for the most current list of points issued to members. Details of points awarded are updated every 24 hours for AVCARD by World Fuel and World Fuel Contract transactions. Points awarded from the Award Points page are updated on the Activity page in real time.
  2. For historical transactions, choose 'Statements' from the left sidebar. Select the year and month you would like to view or download for your records.

Only Participating Location users with certain permissions will have the authorization to purchase points at my company. How can I restrict or provide access to the other users?

When logged in as a Participating Location Administrator, click the 'Manage Account' in the left sidebar or from the Quick Links section of the Participating Location dashboard. When the Manage Account page loads, click the edit icon next to the user to change their permissions. Click the Admin checkbox to allow the user full access to manage Participating Location user permissions, promotions, point matching, and payment details. Or, click the Purchase Points checkbox to give the user permission to make point purchases on behalf of the location.

I accidentally awarded the wrong amount of points to a member. How can I correct this?

Points may be disputed within 48 hours of submission or until the points have been redeemed by the receiving member. Click the Activity link from the left sidebar and locate the transaction with the error. By clicking the Dispute icon, a message will be sent to World Fuel Rewards Headquarters. Please ensure you leave a detailed message and request reversal. Points that have not been redeemed will be reversed. Any undisputed points redeemed by the member will be charged to the Participating Location and can't be reversed.

Can I split points between the pilot and another crew member?

Yes. On the Award Points page, you can add multiple members by clicking the Add Member button and use the Member Lookup window. The points will be split evenly and automatically among all selected members.

Can I offer any bonus offers to my customers or elect to match points awarded by World Fuel Services for AVCARD by World Fuel or World Fuel Contract?

Yes.

There are two types of Bonus Offers you can create for your customers.

Point Matching Bonus Offers

Point Matching offers provide your location with a way to match World Fuel Services issued AVCARD by World Fuel and World Fuel Contract transaction points or World Fuel Services issued promotion points at a set percentage.

To setup your Participating Location's point matching settings, login as a Participating Location Administrator and click the My Account Settings button from the Quick Links section of the Participating Location dashboard. When the My Account page loads, click the yellow edit icon for in the Point Matching section. Then, change the Promotion Matching or Transaction Matching toggles to 'On', set your percentage, agree to the Terms and Conditions and click the Save button

Promotions Bonus Offers

Promotions Bonus offers allow your location to match points for World Fuel Services issued AVCARD by World Fuel and World Fuel Contract transactions points by setting your location's matching percentage.

To setup a promotion, while logged in as a Participating Locations Adminstrator click the Your Promotions link from the left sidebar and click the Create New Promotion button when the Your Promotions page loads. Enter the promotion name and provide the promotion details including a start and end date, the types of transactions the promotion awards points for, and a promotion image (not required). Once you approve the promotion, you will only be able to edit the promotion name, end date, and text details. The promotion will appear for all members to see in the Bonus Offers tab on the member dashboard.

To remove, edit the promotion and set the status to 'inactive'. Promotions will automatically become inactive and not viewable by members at midnight of the saved end date.

I want to create a promotion, but I would like marketing assistance.

As a partner of World Fuel Rewards & World Fuel Services, we have a dedicated team that would be happy to discuss promotion setup for your location and provide design assistance. Please contact us to request help for your next promotion.

Where can I find a list of the other Participating Locations?

Click the Locations link from the left sidebar menu to view, search, or download a list of World Fuel Rewards Participating Locations.
  • Members

What can my customers earn with their points?

Members can redeem for thousands of top reward options available in 195 countries. Rewards include charitable donations, gift cards, Visa, media, travel, entertainment, merchandise and World Fuel Services invoice credit.

Do customers have to use World Fuel Services to join World Fuel Rewards?

No. Customers do not have to use World Fuel Services to be a member. All pilots, schedulers, dispatches, crew and flight departments around the world can join free of charge. Remember, the points your Participating Location awards to members is directly between your location and the customer. Customers using AVCARD by World Fuel or World Fuel Contract have the opportunity to earn additional points compliments of World Fuel Services.
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